Refund policy

Eligible requests

You may request a refund for unused purchased video balance within 14 days of the purchase through the support and reporting page. Include the payment email, purchase date and order information so we can locate the transaction.

If only part of a credit pack remains unused, any approved refund is proportional to the unused video balance and the amount actually paid for the pack. Video balance consumed by successful generations are generally not refundable, except where a refund is required by mandatory law.

Failed generations

When a generation is confirmed to have failed, the video balance consumed for that attempt are automatically restored to the account. Restored video balance are not a cash refund. If the submission result is uncertain, we may review the task before making a credit or payment decision so that a request is not duplicated.

Review and payment timing

Credit packs are one-time purchases and do not renew automatically. We review refund requests within 5 business days. If approved, the refund is sent to the original payment method. The time for funds to appear depends on the payment provider and the bank or card issuer.

This product policy does not limit any non-waivable rights under applicable law.

Contact

For questions or an appeal of a refund decision, contact the support and reporting page.